Privacy

What Personal Information We Collect

When you place an order, create an account, contact us, or request support, we may collect information such as your name, company name, shipping and billing address, email address, phone number, and order details.

When you browse our site, we may collect technical information such as IP address, browser type, device details, and operating system.

How We Use Your Information

We use personal information to process and deliver orders, provide customer support, communicate about orders, prevent fraud, improve our website and services, and meet legal obligations.

If you opt in to marketing, we may send updates about products, offers, or company news. You can unsubscribe at any time.

Consent

By providing personal information to complete a purchase, arrange delivery, or contact us, you consent to our collection and use of that information for those purposes.

If we request information for a secondary purpose, such as marketing, we ask directly or provide a clear opt-out option.

You may withdraw consent for marketing communications at any time by contacting us or using unsubscribe links in our emails.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our site, remember preferences, measure performance, and improve user experience.

We use third-party analytics and advertising tools, including Google tag services and Meta Pixel, which may collect information such as pages viewed, interactions, and device/browser data.

You can manage cookies through your browser settings. You can also manage ad personalization settings through Google and Meta controls.

Third-Party Services

We use trusted third-party providers for services such as payment processing, shipping, communications, analytics, and site operations. These providers receive only the information needed to perform their services.

Some providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

When you follow links to third-party websites, their privacy practices apply, not this policy.

Security

We use reasonable safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as needed for business, legal, tax, accounting, and dispute-resolution purposes, and then securely delete or de-identify it where appropriate.

Access, Correction, and Deletion Requests

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.

Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

Last updated: February 28, 2026

Questions and Contact Information

For privacy questions, requests, or complaints, contact us at /contact.