Return Policy

30-Day Satisfaction Guarantee

We want you to be happy with every purchase from Old Country Sausages. You may request a return within 30 days of delivery for any reason, whether the product is opened or unopened. There are no restocking fees.

Refunds or Exchanges

You may choose a refund to your original payment method or an exchange. Refunds are issued after we review your request and, when a physical return is required, receive the returned product.

• Refunds are processed within 5-7 business days after approval
• Exchanges are shipped within 2-3 business days after approval
• Standard outbound shipping is free, so there is no outbound shipping charge to refund

How to Request a Return or Exchange

1. Contact us with your order number and the product you would like refunded or exchanged
2. Tell us whether you prefer a refund or exchange
3. If the product is damaged, defective, or temperature-compromised, include photos when possible
4. Our team will review your request and provide instructions within 1-2 business days

Free Return Shipping

Old Country Sausages pays return shipping. When a physical return is required, we will provide a prepaid return shipping label. Please contact us before shipping anything so we can provide the correct instructions.

For food safety reasons, we may resolve some requests without asking you to ship the product back. Our team will let you know whether a return is required.

Food Safety

Opened and unopened products are both covered by this policy. Returned food products are not resold. Please continue to store refrigerated or frozen products safely until we provide return or disposal instructions.

Contact Us

If you have questions about our return policy or need to initiate a return or exchange, please visit our contact page.

This policy was last updated on August 9, 2026.